clipper card balance refund

0.749023 g Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Hope this doesn't break the bank for you. A reader in a prior column thought $300 had disappeared from an account. E\i\\ Phone. Where to Use On 24 transit services and more. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. /Tx BMC Paper Tickets 0 0 10.146 10.364 re Pay With The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Clipper is a regional transit card that can be used on all transit in the Bay Area. E\i\\ In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. If you ever lose your card, well replace it and restore your value for a $3 fee. Key Clipper information translated to Chinese. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 0 0 10.1455 10.364 re Skip the side navigation menu and go to the main content. BART will refund tickets with a remaining value greater than $1.00. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. This option helps you avoid paying for postage and is the most secure option. EMC For three bucks, just consider it a cheap souvenir. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can have multiple adult cards associated with a single account. 0.749023 g Its also required if you want to set up automatic reloading. Pay With If a Clipper card is not used for six months, it can be deactivated. H*2T0T3415Rf& Roadshow. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Questions about recurring transit orders, including transfer requests, can be sent to [email protected]. However, each Go Pass user will only get two replacements per calendar year. A Station Agent canhelp process a ticket refund request. Your session is about to expire due to inactivity. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). New. But nobody did. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. How many people do not know and never retrieve their funds? 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. So what you could do is to rack up a negative balance to offset the $3 fee. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream $16.99 10% off. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. All rights reserved. But the other way is get you $$ back is to understand why they charged $3 in the first place. Key Clipper information translated to Spanish. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Learn More No service to Chase Center atthis time,stay tuned for updates. If you have a question, please call (510) 464-6841. You can have multiple adult cards associated with a single account. H*2T0T3415Rf& Many of the cards have about $50 on them, but a couple have about $200. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. safe parking at hotels near Oakland Airport?? Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. I'd calculate your estimated usage and only put that amount on the card. Treasury will mail you a check. Yes, you can manage your account using the Clipper app and in your mobile wallet. -=9&_j?N3?vjUaFXpJ| To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC /Tx BMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. /Tx BMC While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. How can I cancel my card and get a refund? Donations of tickets with unused value of less than $1 can be made to local non-profits. The Go Pass is valid for thecalendar year: from January 1through December31. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. BART will also refund full unused paratransit ticket books. For details about how to apply for a refund, download theClipper Cancellation Form. A: Many others are praying, as well. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. E\\y\[email protected]!"g/ If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream All Access Digital offer for just 99 cents! What should I do if my card is lost or stolen? Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. I would love to consolidate all the cards into one card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If do not tag on and/or off, you will be subject to citation. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at [email protected]. Clipper is committed to protecting your privacy. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Clipper Refunds: Only registered Clipper cards, are available for refunds. EMC 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Min of $5. EMC Options to Oakland Airport from Union Square. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Ticket Refunds. 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Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. What do you recommend for getting this resolved? You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Can I have more than one card in my Clipper account? EMC New to Clipper? To apply, visit theClipper START website, call 1-855-614-9149, or [email protected]. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. /Tx BMC A: Fire off an e-mail to [email protected]. Stanford University. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. (visit our Chase Center Servicepage H*2T0T341f& endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream How can I manage the account on their behalf? hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Enter and space open menus and escape closes them as well. f More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. H*2T0T3415Rf& /Tx BMC ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? At your request, we can mail you a new card with your balance restored, typically within 2 business days. f Clipper said they didnt have money in their accounts. All Go Pass users should register their Clipper cards on Clippers website. Riders have 2 options for getting a refund: endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream $15.29. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. E\\y\[email protected]!*o* Add only that total amount to your card. Eventually, we got the refund. Note that only cash value can be directly transferred. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Orders will not load if your Clipper card balance is negative. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. H237402VH2P0P04341Qf& EMC Refunds are subject to the fees in Section 10. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. EMC And my Oyster card. Need to Order a Clippercard? I havent needed to use it in that time. Refund will be given as Returns shipping; 14 days: Money Back: . If you purchased your Clipper card from a retail location, confirm that the provider activated the card. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Then you wouldn't have to bother about a refund. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. EMC Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled.

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